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Orders of any size

FREE SHIPPING

with U.S. & Canada. see details

Frequently Asked Questions

Orders

How do I check my order status?
Click here and enter your order number and zip code to find out the status of your order.
I need to change or cancel my order.
Please contact us before your order ships, either via email (cs@accessorygeeks.com) or live chat (bottom right of page).
What happens if my credit card is declined?
The order can still be placed with the card being declined. This gives our customers a chance to still place the order. An email will be sent that you will need to contact us. We contact our customers daily in regards to this issue. At times the numbers may have been entered incorrectly, or, if you wish, you may try to use a different card. The order will be left on Hold until either you wish to cancel the order or it has been a week and we haven’t received a response from you.
I received a call or email in regards to a security hold on my order. What do I do?
Don’t worry, this is just a precaution to prevent fraudulent activity. We will ask a few questions before releasing the order. We respect our customers and do not aid in credit card/identity theft. Please contact us during our operation hours 8am-4pm PST Monday to Friday at 866-433-5793.
What happens if I do not respond to emails or phone calls from Accessorygeeks regarding an order?
If there is no response within 2 weeks after a few phone calls and emails left, we will take the initiative to cancel the order.

Shipping

When will my order arrive?
If you live in the US and chose free shipping, your order will ship via USPS First Class Mail and can take anywhere from 3-10 days to arrive. Check our full shipping policy here
Where can I see how much shipping will cost?
After you enter a shipping address during checkout, you will see a list of all available shipping methods and costs.
What if I live in Canada?
UPS Standard to Canada: There may be broker fees in addition to the shipping cost when the package is delivered.

Free Standard Shipping to Canada: In addition to the free shipping there may be a custom and duty fee when the package is delivered.

Accounts

How do I create an account?
Click here.
I forgot my password!
Click here.
How do I change my password?
After logging in, go to your account dashboard and click on Account Information on the left.
How do I update my address?
After logging in, go to your account dashboard and click on Address Book on the left.
Do I need an account to place an order?
Not at all! Simply select the "Checkout as Guest" option.
How do I create a wholesaler/corporate account?
Please apply here.

Geek Points

How do Geek Points work?
Make sure you're logged in when you place an order. You'll be awarded Geek Points, which can be redeemed for free geeky stuff!
How do I see how many Geek Points I have?
After logging in, go to your account dashboard and click on My Points and Rewards on the left.
I’m ready to get free stuff! How do I redeem my Geek Points?
  • Log into your account
  • On the account dashboard, click on My Points and Rewards
  • Click on the product that you want to redeem
  • Click ADD TO CART
  • On the shopping cart page, click "Spend your Points for the item selected" (above the coupon section)
  • Click "Proceed to Checkout" and place your order!

Returns/Exchanges

I received a return label from AccessoryGeeks via email. What do I do now?
All you need to do is print it, tape it to the outside of the package and drop it in the mailbox. You are good to go!
I want to exchange for another item.
Send us an email at cs@accessorygeeks.com or click on the live chat button during our office hours (8 a.m. - 4 p.m. PST Monday to Friday). Please have the SKU (item code) and order number ready so we may assist you with your order quickly.
  • Note: Once the package has been delivered, you have 30 days to exchange non OEM merchandise. This is to ensure that the manufacturer does not discontinue the product and we can service you efficiently. For Original Equipment Manufacturer (OEM) merchandise you have 3 months (90 days) from delivery.
It’s been more than 30 days since my non OEM (or 90 days for OEM) purchase was delivered. Can I get a refund?
Past the stated deadlines, our policy only allows replacements or exchanges. Refunds are not an option. You are subject to return the merchandise to us at your own cost.
  • Note: If the item is an OEM merchandise we would suggest for you to keep the invoice or we can email it to you to submit it to the warranty program from the manufacturer.
What is the restocking fee?
For refunds, you are subject to a 15% restocking fee of the total cost of the product(s) if you change your mind or purchased incorrectly.
How do I get store credit? How do I use it?
If you decide to return a product, you may elect for store credit. Yes, you may hold onto it until you wish to use it. To spend your store credit, please contact us and let us know what you wish to order over the phone: 866-433-5793. Our hours are 8am-4pm PST Monday to Friday.

Products

How do I get more information on a product?
Here at Geek Headquarters, we love sharing our knowledge with customers. If you have a question about a specific product, just click the Questions tab on the product page (it’s near the bottom). Fill in your information so we can give you a direct response within 1-2 business days!
Or you can go ahead and email us at cs@accessorygeeks.com. We will happily get back to you within 1-2 business days.
How do I leave a review for an item I purchased?
On the product page, scroll down to the Reviews section to read product reviews or click "Write Your Own Review" to leave one!
What is this out of stock notification?
We will email you or give you a call if the item is either out of stock and unable to bring in or backordered. We will suggest an alternative item or you can check our website for a different comparable item to ship.
Do you have a catalog?
Not at this time. Our development team is currently a group of mad scientists bunched in a dark room, and even though they have promised a catalog we suspect they’re trying to create artificial life. However, everything is on our online store at Accessorygeeks.com!

Newsletter

What is the Geek's Newsletter?
Our newsletter is a weekly update of our freshest products and promotions. Get access to our limited deals and exclusive coupon codes!
How do I sign up?
Click here!
How do I unsubscribe?
Click the "Unsubscribe" link at the bottom of the newsletter and click the "Unsubscribe" button on the page.
Can I sign up again for the Newsletter if I unsubscribe?
Of course! Click here!
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