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RMA PROCEDURE

1. Contact our customer service to request for a Return Authorization Number (RMA) via phone (866) 433-5793 or e-mail your request to cs@AccessoryGeeks.com.

Please provide the following information when requesting for an RMA:

  • Order Number
  • Item Being Returned
  • Reason for the Return
  • Specify whether you want Refund, Exchange, or Replacement
  • Phone Model for troubleshooting

2. Our customer service representatives will then issue an RMA Number for your request. 

3. Clearly write the RMA Number on the outside of the package as all packages returned without an authorized RMA number will be refused. 

4. Ship to the following address:

 

AccessoryGeeks.com
18430 San Jose Ave Unit B
CIty of Industry, CA 91748
RMA# ______________


5. Replacement orders will be shipped out within 7-14 business days after the returned package has been received. 
6. Returns for refund will be processed 7-14 business days after receipt of the return. 
7. Refunds will be made through the original payment method.

NOTE: While we do our best to expedite the refund process as much as possible, different credit institutions and banks have various time frames for posting funds to the statement of the account holder. On average, this process takes 2 to 10 business days from the time that the refund has been initially posted from our system. 

IMPORTANT: THERE ARE NO RETURNS ON SCREEN PROTECTORS, CELL SKINS, HOLOGRAM STICKERS, ANTENNA BOOSTERS AND ALL OTHER PRODUCTS WITH ADHESIVE MATERIAL WITH BACKING REMOVED, ALTERED AND/OR USED. THERE IS ALSO NO RETURNS ON CELL BOOST PRODUCTS THAT ARE DESIGNED FOR ONE-TIME USE ONLY. Only same item replacements will be allowed if defective.

Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

 

REFUND POLICY

All requests for refunds must be made within 30 days of receipt of the product to cs@accessorygeeks.com or at 1-866-433-5793. Any orders past the 30 day period must comply with our warranty policy. All items must have a valid RMA number to qualify for refund. Packages returned without a valid RMA number are the not responsibility of AccessoryGeeks.com. Unauthorized items sent back attached or unattached to the authorized items are also not the responsibility of AccessoryGeeks.com. Unauthorized items will be held up to 60 days for the customer until customer claims them by covering

The RMA number must be marked on the outside of the package containing the returned product to be accepted. There will be no refunds on shipping for any reason. All non-defective merchandise will be charged 15% RESTOCKING FEE unless specified otherwise. All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, software, and etc, unaltered and/or tampered with, in order to qualify for refund.

Product defect that is attributable to any failure or damage which is beyond the reasonable control of AccessoryGeeks.com is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. Any shortages, errors, or damages made to the shipment must be notified to AccessoryGeeks.com within 30 days of receipt of the package. Any and all damages not reported prior to requesting the RMA number will be purchaser’s responsibility and may be subtracted from total refund amount. Please ship the authorized item(s) with proper encasing or packaging to ensure the integrity of the items enclosed with the RMA number clearly visible on the outside of the package. AccessoryGeeks.com is not liable for any damages and/or losses in transit to our warehouse.

Please note that packages refused without prior notice will be charged accrued shipping charges accordingly even if free shipping method was chosen. Customers choosing UPS methods may also accrue surcharges applied from UPS for refused packages. This also applies for incorrect address, undeliverable address, expired forwarding service and others that requires for reshipment that customer has control over. If incorrect delivery was due to US Postal Service error, please contact your local postal facility for necessary corrections and or complaints so that we can ensure the proper delivery of our future shipments to you. If incorrect delivery was due to UPS error, please let us know as soon as possible so that we can claim for the package and assist you to redirect the shipment or have a new shipment set up for you.

IMPORTANT: THERE ARE NO RETURNS ON SCREEN PROTECTORS, CELL SKINS, HOLOGRAM STICKERS, ANTENNA BOOSTERS AND ALL OTHER PRODUCTS WITH ADHESIVE MATERIAL WITH BACKING REMOVED, ALTERED AND/OR USED. THERE IS ALSO NO RETURNS ON CELL BOOST PRODUCTS THAT ARE DESIGNED FOR ONE-TIME USE ONLY. Only same item replacements will be allowed if defective.

STORE CREDITS – Please note that you can request for store credits on returns instead of refund. For store credits, customer service representatives may be able to waive the restocking fee so please do ask when requesting for store credit. All store credits expire after 1 year starting from the date it was created. Store credits cannot be transferred or extended. 

Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

 

REPLACEMENT POLICY

All requests for replacements must be made within 30 days of receipt of the product to cs@accessorygeeks.com or at 1-866-433-5793. Please refer to our Returns Standards to determine if your item is defective. Any orders past the 30 day period must comply with our warranty policy. All items must have a valid RMA number to qualify for replacement. Packages returned without a valid RMA number are the not responsibility of AccessoryGeeks.com. Unauthorized items sent back attached or unattached to the authorized items are also not the responsibility of AccessoryGeeks.com. Unauthorized items will be held up to 60 days for the customer until customer claims them by covering shipping costs back to them. After the 60 day period, they will be disposed of at AccessoryGeeks.com’s discretion.

The RMA number must be marked on the outside of the package containing the returned product to be accepted. There will be no refunds on shipping for any reason. All non-defective merchandise will be charged 15% RESTOCKING FEE unless specified otherwise. All returned items must All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, software, and etc, unaltered and/or tampered with, in order to qualify for replacement. 

Product defect that is attributable to any failure or damage which is beyond the reasonable control of AccessoryGeeks.com is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. Any shortages, errors, or damages made to the shipment must be notified to AccessoryGeeks.com within 30 days of receipt of the package. Any and all damages not reported prior to requesting the RMA number will be purchaser’s responsibility and may be subtracted from total refund amount. Please ship the authorized item(s) with proper encasing or packaging to ensure the integrity of the items enclosed with the RMA number clearly visible on the outside of the package. AccessoryGeeks.com is not liable for any damages and/or losses in transit to our warehouse.

Please note that packages refused without prior notice will be charged accrued shipping charges accordingly even if free shipping method was chosen. Customers choosing UPS methods may also accrue surcharges applied from UPS for refused packages. This also applies for incorrect address, undeliverable address, expired forwarding service and others that requires for reshipment that customer has control over. If incorrect delivery was due to US Postal Service error, please contact your local postal facility for necessary corrections and or complaints so that we can ensure the proper delivery of our future shipments to you. If incorrect delivery was due to UPS error, please let us know as soon as possible so that we can claim for the package and assist you to redirect the shipment or have a new shipment set up for you. 

IMPORTANT: THERE ARE NO RETURNS ON SCREEN PROTECTORS, CELL SKINS, HOLOGRAM STICKERS, ANTENNA BOOSTERS AND ALL OTHER PRODUCTS WITH ADHESIVE MATERIAL WITH BACKING REMOVED, ALTERED AND/OR USED. THERE IS ALSO NO RETURNS ON CELL BOOST PRODUCTS THAT ARE DESIGNED FOR ONE-TIME USE ONLY. Only same item replacements will be allowed if defective.

Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

 

RETURN POLICY ON ALL AMPLIFIERS AND WILSON PRODUCTS

All non-defective amplifier return and exchange requests must be made to: cs@AccessoryGeeks.com or at 1-866-433-5793 within 20 days of receipt of the product. There is a 20% RESTOCKING FEE on all returned amplifiers and/or Wilson products for any reason with no exceptions. For all defective Wilson products, please contact Wilson for troubleshooting before requesting for replacement.

All items must have a valid RMA number to qualify for replacement. Packages returned without a valid RMA number are the not responsibility of AccessoryGeeks.com. Unauthorized items sent back attached or unattached to the authorized items are also not the responsibility of AccessoryGeeks.com. Unauthorized items will be held up to 60 days for the customer until customer claims them by covering shipping costs back to them. After the 60 day period, they will be disposed of at AccessoryGeeks.com’s discretion. 

The RMA number must be marked on the outside of the package containing the returned product to be accepted. There will be no refunds on shipping for any reason. All non-defective merchandise will be charged 15% RESTOCKING FEE unless specified otherwise. All returned items must All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, software, and etc, unaltered and/or tampered with, in order to qualify for replacement. 

Product defect that is attributable to any failure or damage which is beyond the reasonable control of AccessoryGeeks.com is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. Any shortages, errors, or damages made to the shipment must be notified to AccessoryGeeks.com within 30 days of receipt of the package. Any and all damages not reported prior to requesting the RMA number will be purchaser’s responsibility and may be subtracted from total refund amount. Please ship the authorized item(s) with proper encasing or packaging to ensure the integrity of the items enclosed with the RMA number clearly visible on the outside of the package. AccessoryGeeks.com is not liable for any damages and/or losses in transit to our warehouse.

Please note that packages refused without prior notice will be charged accrued shipping charges accordingly even if free shipping method was chosen. Customers choosing UPS methods may also accrue surcharges applied from UPS for refused packages. This also applies for incorrect address, undeliverable address, expired forwarding service and others that requires for reshipment that customer has control over. If incorrect delivery was due to US Postal Service error, please contact your local postal facility for necessary corrections and or complaints so that we can ensure the proper delivery of our future shipments to you. If incorrect delivery was due to UPS error, please let us know as soon as possible so that we can claim for the package and assist you to redirect the shipment or have a new shipment set up for you. 

Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

 

RETURN POLICY ON PARROT, DICAPAC, AND OTTERBOX PRODUCTS

All requests for refunds must be made within 30 days of receipt of the product to cs@accessorygeeks.com or at 1-866-433-5793. Any orders past the 30 day period must comply with our warranty policy. All items must have a valid RMA number to qualify for refund. Packages returned without a valid RMA number are the not responsibility of AccessoryGeeks.com. Unauthorized items sent back attached or unattached to the authorized items are also not the responsibility of AccessoryGeeks.com. Unauthorized items will be held up to 60 days for the customer until customer claims them by covering shipping costs back to them. After the 60 day period, they will be disposed of at AccessoryGeeks.com’s discretion. 

The RMA number must be marked on the outside of the package containing the returned product to be accepted. There will be no refunds on shipping for any reason. All non-defective merchandise will be charged 20% RESTOCKING FEE unless specified otherwise. All returned items must All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, software, and etc, unaltered and/or tampered with, in order to qualify for replacement. 

For PARROT products, there is only return for defect only if the package has been opened. Please contact manufacturer for exchange on defective units. 

For Dicapac and Otterbox products, theirs is only return for defect if the package has been opened. Please contact us directly for exchange on defective units.

Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

 

RETURN POLICY FOR ALL CASES, HOLSTERS, AND POUCHES

Requests for refund or exchange for cases, holsters, and pouches due to preferred fitting will be charged a 15% restocking fee. Improper fitting due to extended part(s) and/or alteration(s) made to the original factory-made cellular devices will also be charged a 15% restocking fee. 

All requests for refunds / replacements / exchanges must be made within 30 days of receipt of the product to cs@accessorygeeks.com or at 1-866-433-5793. Please refer to our Returns Standards to determine if your item is defective. Any orders past the 30 day period must comply with our warranty policy. All items must have a valid RMA number to qualify for refund/ replacement / exchange. Packages returned without a valid RMA number are the not responsibility of AccessoryGeeks.com. Unauthorized items sent back attached or unattached to the authorized items are also not the responsibility of AccessoryGeeks.com. Unauthorized items will be held up to 60 days for the customer until customer claims them by covering shipping costs back to them. After the 60 day period, they will be disposed of at AccessoryGeeks.com’s discretion. 

The RMA number must be marked on the outside of the package containing the returned product to be accepted. There will be no refunds on shipping for any reason. All non-defective merchandise will be charged 15% RESTOCKING FEE unless specified otherwise. All returned items must All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, software, and etc, unaltered and/or tampered with, in order to qualify for replacement. 

Product defect that is attributable to any failure or damage which is beyond the reasonable control of AccessoryGeeks.com is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. Any shortages, errors, or damages made to the shipment must be notified to AccessoryGeeks.com within 30 days of receipt of the package. Any and all damages not reported prior to requesting the RMA number will be purchaser’s responsibility and may be subtracted from total refund amount. Please ship the authorized item(s) with proper encasing or packaging to ensure the integrity of the items enclosed with the RMA number clearly visible on the outside of the package. AccessoryGeeks.com is not liable for any damages and/or losses in transit to our warehouse.

Please note that packages refused without prior notice will be charged accrued shipping charges accordingly even if free shipping method was chosen. Customers choosing UPS methods may also accrue surcharges applied from UPS for refused packages. This also applies for incorrect address, undeliverable address, expired forwarding service and others that requires for reshipment that customer has control over. If incorrect delivery was due to US Postal Service error, please contact your local postal facility for necessary corrections and or complaints so that we can ensure the proper delivery of our future shipments to you. If incorrect delivery was due to UPS error, please let us know as soon as possible so that we can claim for the package and assist you to redirect the shipment or have a new shipment set up for you.

Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

 

RETURN POLICY ON DATA CABLE WITH SOFTWARE

All data products with software are not eligible for return if opened. Please read item specifications prior to your purchase as many are data cable and/or software only packages and/or is carrier specific. Not all functions or features will be available for all cellular models so please choose carefully. Please note that these items will only be authorized for replacement with same item if defective. While we may provide support or links that can be used, it is the sole responsibility of the purchaser to use the one provided or find other sources. We are not responsible for providing software or services, thereof relating to the use of the data products other than what is already provided on our site during the time of the purchase. To get a replacement on defective software CD (not driver cd), you must contact the software vendor. 

Product defect that is attributable to any failure or damage which is beyond the reasonable control of AccessoryGeeks.com is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. Any shortages, errors, or damages made to the shipment must be notified to AccessoryGeeks.com within 30 days of receipt of the package. Any and all damages not reported prior to requesting the RMA number will be purchaser’s responsibility and may be subtracted from total refund amount. Please ship the authorized item(s) with proper encasing or packaging to ensure the integrity of the items enclosed with the RMA number clearly visible on the outside of the package. AccessoryGeeks.com is not liable for any damages and/or losses in transit to our warehouse.

Please note that packages refused without prior notice will be charged accrued shipping charges accordingly even if free shipping method was chosen. Customers choosing UPS methods may also accrue surcharges applied from UPS for refused packages. This also applies for incorrect address, undeliverable address, expired forwarding service and others that requires for reshipment that customer has control over. If incorrect delivery was due to US Postal Service error, please contact your local postal facility for necessary corrections and or complaints so that we can ensure the proper delivery of our future shipments to you. If incorrect delivery was due to UPS error, please let us know as soon as possible so that we can claim for the package and assist you to redirect the shipment or have a new shipment set up for you.

Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

 

WARRANTY ON GENERAL PRODUCTS

All requests for replacement on our aftermarket products must be done within 6 months from the date of purchase (of the original item) to: cs@AccessoryGeeks.com or at 1-866-433-5793. It is AccessoryGeeks.com’s sole discretion to send back to manufacturer for repair, or replace products returned under warranty and if determined that it is not possible to neither repair nor replace, a similar item may be offered as exchange. Items offered as exchange will be done in accordance with market prices, and terms. 

All items must have a valid RMA number to qualify for replacement. Packages returned without a valid RMA number are the not responsibility of AccessoryGeeks.com. Unauthorized items sent back attached or unattached to the authorized items are also not the responsibility of AccessoryGeeks.com. Unauthorized items will be held up to 60 days for the customer until customer claims them by covering shipping costs back to them. After the 60 day period, they will be disposed of at AccessoryGeeks.com’s discretion.

The RMA number must be marked on the outside of the package containing the returned product to be accepted. There will be no refunds on shipping for any reason. All returned items must All returned items must have ALL ORIGINAL ACCESSORIES AND PACKAGING including manuals, software, and etc, unaltered and/or tampered with, in order to qualify for replacement. 

Product defect that is attributable to any failure or damage which is beyond the reasonable control of AccessoryGeeks.com is not covered by warranty and is ineligible for any refunds, replacements and/or exchanges. Any shortages, errors, or damages made to the shipment must be notified to AccessoryGeeks.com within 30 days of receipt of the package. Any and all damages not reported prior to the issuing of RMA number will be purchaser’s responsibility and may be subtracted from total refund amount. Please ship the authorized item(s) with proper encasing or packaging to ensure the integrity of the items enclosed with the RMA number clearly visible on the outside of the package. AccessoryGeeks.com is not liable for any damages and/or losses in transit to our warehouse.

Please note that packages refused without prior notice will be charged accrued shipping charges accordingly even if free shipping method was chosen. Customers choosing UPS methods may also accrue surcharges applied from UPS for refused packages. This also applies for incorrect address, undeliverable address, expired forwarding service and others that requires for reshipment that customer has control over. If incorrect delivery was due to US Postal Service error, please contact your local postal facility for necessary corrections and or complaints so that we can ensure the proper delivery of our future shipments to you. If incorrect delivery was due to UPS error, please let us know as soon as possible so that we can claim for the package and assist you to redirect the shipment or have a new shipment set up for you. 

IMPORTANT: THERE ARE NO RETURNS ON SCREEN PROTECTORS, CELL SKINS, HOLOGRAM STICKERS, ANTENNA BOOSTERS AND ALL OTHER PRODUCTS WITH ADHESIVE MATERIAL WITH BACKING REMOVED, ALTERED AND/OR USED. THERE IS ALSO NO RETURNS ON CELL BOOST PRODUCTS THAT ARE DESIGNED FOR ONE-TIME USE ONLY. Only same item replacements will be allowed if defective.

Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

 

FACTORY ORIGINAL EQUIPMENT (OEM) WARRANTY

For returns of OEM products, in RETAIL package only, to be returned, it must come with the COMPLETE set of packaging and contents(as it arrived to you) without the package being opened. If you feel that you must open the packaging, please note that we can no longer accept return for full credit. Amount of refund will vary depending on the condition of the return.

This is to insure the integrity and quality for all original products for our customers for every retail OEM item we provide. Any defect or missing contents from retail packaged OEM product, must be claimed directly from the manufacturer. We cannot replace or exchange original equipment in retail packages due to defect.

Factory Original Equipment (OEM) Warranty passes onto you, as listed on each product. Warranty information for our OEM products may be found at:

Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.


RETURN STANDARDS

(CLICK HERE TO SEE FULL CHART)
Explains the conditions for products to be considered as acceptable defect under AccessoryGeeks' standard defective return policy.

Orders with exchanges and replacements do not qualify for refund on those exchanged or replaced items. All warranty replacement, exchanges and refunds are within stated period from the date of the original order. Replacements and exchanges are changes made to the original order and do not count as "new" order.

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