Its a welcome change in the world today to find great customer service as I experienced today with Ana Le from Accessory Geeks. I was shipped a wrong case for my Iphone 4s, she was so helpful in getting it corrected asap. She went, what I believe, over and above what she needed to do for me. Thanks Ana, wish there were more out there like you!
To whom it may concern,
Just want you to know that Ana Le deserves a KUDOS. Too many times people complain when things don't go right and not enough times when things go perfect or at least have employees that go above and beyond.
I purchased a Living Social deal today, but realized I purchased for S4 and not S3. I used the online chat and received Ana as my chat rep. She made sure I felt comfortable with the entire process from beginning to end. Let me stay on chat with her until she saw my order come through to confirm she changed it from S4 to S3 with the color I chose. If I hadn't had someone like her on the chat, I would have most likely passed on this deal. She made me feel comfortable doing business with Accessory Geeks. I know this deal was only $10, but now I will be looking at your website for other products and will be sharing with friends and family as well.
Kudos to Ana for doing a fantastic job. This was my first experience with AG and hopefully every time it ends up being this easy when I buy future products from you.
Thank you for your excellent customer service. Fast processing of orders. My complaint of a defective product was handled in a professional manner. Win-win for both parties. Keep up the excellent work Accessorygeek.com
Thank you so much for the wonderful service you provided me recently. You were so helpful to provide me with information to choose the correct cel phone case, then pointing out that there was a sale on the item that would benefit me, and in addition, holding on to the order for two days to make sure that it would arrive when I returned home from my trip, instead of sooner.
On top of this,when I received the wrong information from another representative leading me to believe that the item had been shipped too early, you emailed me personally,with details, including the date of shipping, which was what we had discussed, and the tracking number.
I only wish all service providers were as good at their jobs! Please feel free to forward this email to whomever you wish.
Sincerely, Nancy B.
I just wanted to share my wonderful experience with your company and Ana Le specifically. I recently purchased a phone case for my samsung galaxy s4 but when I received the case I was unhappy about the fit of the case. Ms. Le was very professional and promptly offered to replace the case with another case of equal or lesser value.
Communication has been very quick and professional from her and has left me a very satisfied customer.
It is employees like her that will encourage to continue to buy phone accessories from accessorygeeks and recommend it to my friends and family. With her as the customer service manager I can feel confident that her examples of commitment to her job and her company will help to show other employees how to perform their job professionally and keep customers happy.
Thank you and have a good day,
Satisfied customer Kevin O.
I just wanted to thank you for processing and sending my order (2184315-1) so quickly. I didn’t find your website until Dec 21 so I really didn’t expect my item to make it in time for Christmas…but it was here on Christmas Eve! You can be sure I’ll check you out every time we need any kind of electronic accessory and will let my friends know how good your service is. I really appreciate the effort – Thanks!
Thank you so much for the wonderful service. The items that I bought were 2 cell phone charms. They are part of a christmas gift for my daughters' iPhones. I know they"ll love them. I'll be back!
I purchased 2 Blackberry cases and they were shipped for FREE, on top of the VERY affordable price! I'm looking at one of the two right now - still in great shape-4 months and a couple of drops later! Thanks, Geeks!
I love the selection u guys have overall, not to the mention the "Hard to Find" stuff for "My" phone. I've also noticed much better pricing than most other sites. Even found some cool stuff i never knew existed. I am Very Happy with your prompt service, and your Quick Shipping! Will definitely Recommend and Buy Again!!!
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Just received my order and the products and service were fantastic! First time order but definitely not the last. Thanks a bunch!
Thanks for an easy and instant replacement of a cell phone face plate that arrived mismatched front and back. I got the new one, no charge, immediately and no bothering to mail back the useless one, either. Thanks!!!!! Well done!
First of all, I chose free shipping and it came in relatively fast. also all the products I purchased work perfectly, thank you for your great service. I will definitely recommend your site to friends and family and will definitely return myself, have a nice day and keep up the good work!
I recently ordered a phone cover... and i absolutely loved it! This was my first time ordering from you guys and I was so impressed. No tax, I didnt even have to pay for the shipping. The product also arrived so quickly!! Im so impressed. Thank you so much! I love the hot pink sillicone cover for my motorola triumph :) I will definitely be ordering from you geeks again ;)
Just wanted to say You have awesome service and I am REALLY impressed about the fact you do NOT charge shipping and handling. That is important to me and I so appreciate it. I will continue to shop on your site and I have already told others about you. Keep up the awesome service!
I was notified that one of the items I purchased was sold out. I called Customer Service to adjust my order and the rep was so friendly! I wish I had asked for her name. She was friendly, patient and knowledgeable. I don't think I have experienced this level of "service" from any company lately!
This is just a friendly thanks for the great selection, price and service. We're both very pleased with our order and the timeliness of its delivery. Thanks again!
Shannon & Loretta
Just wanted to thank you for, great pricing and super fast shipping!! I got my Trident Kraken iPad 2 case today and it's perfect.
Also, happy that I was able to purchase it via Ebates and get 9% cash back!
Ordered a replacement battery for my wife's Blackberry Torch 9800.
Arrived quickly & swapped it in easily for the factory-installed one.
Unfortunately, was unable to get the battery to hold a charge for more than a couple hours -- no better than the existing battery!
So, I contacted Accessory Geeks and after a couple quick emails, they immediately sent me a replacement for free, assuming the battery to be at fault. It too arrived quickly, but regrettably did not provide much more than a few hours' charge either.
As it's unlikely that BOTH batteries were faulty, I have to conclude that her Blackberry is the source of the problem and will be attempting to get it serviced by RIM.
Thanks, Accessory Geeks, for providing me a free replacement (even if ultimately the fault was not theirs).
Will DEFINITELY purchase from this vendor again.
I ordered a rubberized plastic case for my Droid X. When I received it, it was missing a cutout for the camera button. I carved out the plastic so that it would work with my phone, but Jennifer at Customer Service offered to send me a replacement at no cost. "Sure!" I said. The replacement also turned out to be missing the cutout, apparently a manufacturing mistake, so Jennifer refunded my original cost. Props to Jennifer and AccessoryGeeks Customer Service! They really tried hard to fix the problem and would have if they could.
A very big thank you! Excellent customer service. I will order from Accessory Geeks in the future.
YOU CUSTOMER SERVICE IS OVER THE TOP!!!
To whom it may concern,
I have received my 2 cases in good condition. Thank you for the hasty service.
Thanks, Accessorygeeks! Your unexpected caring policies turned this disappointed customer into a very satisfied and happy one. Thanks to Jennifer, who showed the initiative to keep plugging until we found a workable product. You are tops in my books and I’ll happily recomend you to anyone.
The Geeks provided awesome service! I got my cell phone accessories and I am 110% satisfied with their customer support and products! Great job!